News & Event
December 20, 2018
What does it cost to live and raise a family in Rhode Island and how do work supports help families meet basic needs?
Rhode Island is a wonderful place to live and raise a family. Our culinary and arts communities, scenic beaches and other recreational opportunities offer much about which to be proud. But not all Rhode Islanders are able to enjoy these pleasures and instead struggle just to feed and clothe their children and keep a roof over their heads. Many Rhode Islanders work at jobs that pay wages that are too low to meet basic living costs. Fortunately, work support programs can help close the gap between earnings and expenses.
The Economic Progress Institute publishes the Rhode Island Standard of Need (RISN) to answer two fundamental questions:
The RISN calculates a household budget for families with two young children, and for single adults. The no-frills budget includes the costs of housing, food, transportation, health care, child care and other necessities including clothing, toiletries and telephone service. The RISN also demonstrates how work supports like food assistance, tax credits, and child care and health care subsidies help close the gap between income and basic need expenses. By taking all of these factors into account, the RISN provides a more realistic measure of the economic security of Rhode Islanders than the federal poverty level.
Courtesy of Economic Progress Institute
April 06, 2018
The solution is to site projects in places that make sense environmentally and societally. The current policy, though, is nothing more than a collective shrug and the repeated claim that it’s cheaper to cut down trees than redevelop disturbed areas.
PROVIDENCE — Both climate solutions are identified as “green” — in fact, one literally is — but the Mother Nature-created one is being destroyed to make room for the manmade one.
Some proponents of the latter say chunks of the former need to be sacrificed if society is to kick its dirty fossil-fuel habitat. Their well-intentioned argument goes something like this: we can’t say no to everything and we need renewable energy.
While renewable energy is a must, it shouldn’t be given carte blanche to be sited anywhere and everywhere. If that’s the development practice Rhode Island embraces, environmental degradation will continue. Public health will suffer.
Rhode Island could lead the way, and the best place to start would be to stop bulldozing trees, covering open space and marginalizing farmland in the name of green energy. This effort would require some universal sacrifice, diversified leadership, a touch of political will, National Grid mapping Rhode Island’s grid capacity, accounting that includes environmental and public-health costs, plenty of carrots, and at least one stick (disincentivize).
“Grow Smart strongly endorses the governor’s renewable-energy goals (1,000 megawatts by 2020), but how we achieve that goal is as important as how that goal is reached,” said Scott Millar, community technical assistance manager for Grow Smart Rhode Island. “We need to concentrate as much growth as possible in the urban developed core.”
Two workshops at Grow Smart Rhode Island’s recent all-day Power of Place Summit held at the Rhode Island Convention Center explored the intersection of green energy and green space.
A morning workshop titled “Rhode Island Forests: Our Invisible Green Giant” discussed the condition of the state’s forests, their economic contributions and how the use of smart-growth techniques can accommodate economic opportunity, such as renewable-energy development, while preserving forestland.
An afternoon workshop titled “A Smart Growth Approach to Renewable Energy Siting” discussed the strategies needed to increase incentives for siting solar and wind projects in and on already-developed areas.
Rhode Island has ambitious goals for renewable-energy generation, and expanding solar and wind power is critical to meeting these goals and reducing, and eventually eliminating, greenhouse-gas emissions produced by the burning of fossil fuels. Energy efficiency also plays a major role in reducing Rhode Island’s reliance on out-of-state fossil fuels, most notably natural gas.
Currently, the state’s rural communities — Coventry, Foster, Exeter, Richmond and Hopkinton, to name a few — are being asked, some would argue made, to sacrifice forests and farmland for renewable-energy sprawl. It’s a counterproductive situation that is frustrating conservationists, municipal planners, developers and landowners.
The siting of solar and wind projects is a complex issue wrapped in property rights, tax revenues, the carrying capacity of power-grid infrastructure, smart grids, microgrids, energy storage, incentives, and environmental protections. Municipal ordinances and comprehensive plans aren’t designed to address Rhode Island’s land rush that is trampling woodlands and taking farmland out of production.
Exeter’s renewable-energy ordinance, for example, was adopted in late 2015, after applications were filed for two small solar projects. Since then, a Rhode Island developer has proposed erecting four solar-energy systems totaling nearly 37 megawatts of energy.
Foster’s new town planner is dealing with four recently built solar projects, one that is under construction, one that is headed to the Planning Board and two more that are in the preliminary stages. Forty acres in the Scituate Reservoir watershed have already been clear-cut to accommodate the first five renewable-energy projects, according to Jennifer Siciliano.
A proposed 32.7-megawatt solar project on 567 mostly wooded acres along Shermantown and Tower Hill roads in North Kingstown has created much resident angst. To address the town’s outpouring of concern, the developer recently cut the project’s megawatt proposal by more than half.
In Cranston, 60 acres of forestland was clear-cut and ledge was blasted to make room for 60,000 solar panels.
Exeter’s planner, Ashley Sweet, told ecoRI News last month that the town needs to “beef up” its ordinance to deal with utility-scale energy projects.
“The current ordinance doesn’t adequately protect the town or meet the comprehensive plan,” she said. “We have a private solar developer who has targeted Exeter and is trying to annihilate zoning ordinances for utility development.”
Few oppose Rhode Island’s need for more wind and solar energy, but where many of these projects are being built or proposed is a growing problem. During the past few years Rhode Island has experienced a land grab to build renewable energy in areas with capacity, most of it solar and much of it on farmland and forestland. In fact, the state’s energy programs and incentives inadvertently push such development to green space. Efforts to change this paradigm are moving slowly.
To build renewable-energy projects on landfills — Rhode Island has about 100, according to Millar — brownfields, rooftops, parking lots and other developed areas requires carrots, such as incentives, renewable-energy certificates (commonly called RECs), tax breaks, favorable lease rates, and grants.
Other developed and disturbed areas, such as gravel banks, median strips, land along highways and vacant big-box stores and their vast parking lots, don’t require as many, if any, carrots to reappropriate. Millar noted that underutilized fields that aren’t covering prime farmland soil would also make sense for renewable-energy development.
Rhode Island has an ample inventory of these developed and underused areas, but they are largely ignored when it comes to erecting wind and solar infrastructure. The Ocean States needs to reverse this shortsighted trend, and quickly.
New England neighbors Connecticut, Massachusetts and Vermont have already forged a system that incentivizes the development of renewable energy in preferred locations.
Vermont, for instance, has discouraged the development of renewables in or on prime agricultural soil and wildlife habitat, on forestland, or in wetlands.
Millar noted that Vermont has plenty of land in its preferred locations to host the infrastructure needed to meet its renewable-energy targets. He also mentioned that New Jersey has mapped its “preferred” and “not preferred” locations for solar siting. New Jersey identified that 29 percent of its land is preferred for siting solar, dominated by existing residential and commercial areas. It also determined that 63 percent of its land is not preferred — i.e., forests, wetlands and agriculture.
New Jersey’s solar-siting program was built on consensus that utility-scale solar projects shouldn’t be permitted on open space; working farms should be allowed to install a small amount of solar to meet their energy needs; and where solar and wind is put matters more than generating green power.
New Jersey is currently ranked fifth in the United States with regards to total installed solar capacity.
Meg Kerr, senior director of policy for the Audubon Society of Rhode Island, moderated the March 29 “A Smart Growth Approach to Renewable Energy Siting” discussion. She noted that Rhode Island needs to do a better job siting renewable-energy projects in the urban-built environment using smart-growth principles.
“We don’t have localized incentives right now to develop on developed lands,” Kerr said. “Communities feel unprepared, but we need to power society’s many energy needs without using fossil fuels.”
The panel discussion Kerr led featured Erika Niedowski, policy advocate for the Acadia Center; Paul Raducha, senior developer for Kearsarge Energy LP; and Grow Smart’s Millar.
“Keep in mind we have to deal with climate change. There’s an urgency to take climate action,” Niedowski said. “We can’t put renewable-energy development on hold as we figure this out. When it comes siting, we’re dealing with two green goals: renewable energy and environmental protections.”
She rejected the suggestion that some planners, such as Sweet, have made to place a moratorium on renewable-energy projects until municipalities and the state adopt updated ordinances and guidelines.
“We need to continue to green our energy supply,” Niedowski said. “So how do we accelerate the rate of renewables development while protecting natural resources?”
Rhode Island currently has 244 megawatts of renewable energy, in the form of onshore wind (104 megawatts), solar (64), landfill gas/anaerobic digestion (35), offshore wind (30) and hydropower (11).
Millar noted that 200 of those 244 megawatts of renewable energy were developed outside the state’s urban service boundary. Many of those 200 megawatts, especially the solar-produced ones, were sited on what was once woodland and farmland.
“We’re losing large forested areas to more fragmentation,” he said. “It’s critical that we protect this resource. Forests mitigate the impacts of climate change, efficiently storing and capturing carbon through photosynthesis.”
Rhode Island’s forestland, however, is more than just a carbon sink. The state’s 400,000 acres of forest, about 70 percent of which is privately owned, protect drinking-water supplies, reduce pollution, protect against flooding, moderate air temperatures, and provide wildlife habitat.
The late Alfred L. Hawkes, executive director of the Audubon Society of Rhode Island for 35 years, called the Ocean State’s forestland the state’s most valuable resource.
Forest products also contribute an estimated $710 million annually to the Rhode Island economy and support some 3,300 jobs.
Despite these many benefits, Christopher Modisette, state resource conservationist for the U.S. Department of Agriculture, said, “Our forests are taken for granted and continue to disappear. As pressures continue to mount, how do we protect this incredible resource?”
Modisette moderated the “Rhode Island Forests: Our Invisible Green Giant” panel discussion that featured Bill Buffum, a research associate in the University of Rhode Island’s Department of Natural Resources Science, Tee Jay Boudreau, deputy chief for the Rhode Island Department of Management’s Division of Forest Environment, and Christopher Riely, coordinator of the Rhode Island Woodland Partnership.
“Forests and woodlands are a big part of the climate solution,” Riely said. “They’re carbon-eating machines.”
The state’s Office of Energy Resources (OER) is studying the controversial siting issue. An OER stakeholders group has been meeting monthly since last summer.
The Rhode Island Energy Resources Act, which addresses renewable-energy siting, has broad support, including from OER, DEM, the Rhode Island Farm Bureau, the Northeast Clean Energy Council and the Conservation Law Foundation.
Courtesy of ecoRI News
Wednesday, November 1, 2017
2200 Southwood Drive, Nashua, NH
We invite you to be a part of the second New England Lead Conference taking place on Wednesday, November 1, 2017 in Nashua, NH. Hosted by the New England Lead Coordinating Committee, the conference will include a variety of educational sessions focusing on lead prevention, policy, model programs, outreach, the EPA’s Renovation, Remodeling and Repair Rule (RRP), lead abatement, compliance, and the economics of lead poisoning.
Read more >
October 4, 2017 in Events, Local Interest
The Narragansett Times: Dziobek steps down as Welcome House director
By KENDRA GRAVELLE Sep 29, 2017
SOUTH KINGSTOWN—When Joseph Dziobek accepted the position of executive director of Welcome House of South County nearly three years ago, he had expected the job would make for a simple transition into retirement.
But what was intended as a part-time gig turned into much more than that for Dziobek, who this week left his post.
“It’s been a challenge,” said Dziobek, whose last day on the job was Monday. “And it’s been very satisfying—I feel very close to the people who have been a part of it.”
Dziobek, 66, took the job at Welcome House after retiring from his career as CEO of Fellowship Health Resources. He said he intended only to stay for two or three years.
October 4, 2017 in Local Interest
Final Days to Register: 2017 Housing Fact Book Release
Date: Wednesday, October 11, 2017
Luncheon: 12:00pm - 1:30pm
Location: Rhode Island Convention Center, 1 Sabin Street, Providence RI
October 3, 2017 in Events, Local Interest
Rhode Island College: The Defamation Experience
Monday, October 30, 2017
5:00PM - Doors Open
6:00PM - Performance
SPONSORED BY: THE DIVISION OF COMMUNITY EQUITY AND DIVERSITY AND THE DIVISION OF STUDENT SUCCESS
THE PLAY * THE DELIBERATION * THE DISCUSSION
September 27, 2017 in Events, Local Interest
NLIHC: Sign Letters to Support Equitable Housing Recovery after Devastating Hurricanes
Help ensure that low income people and neighborhoods are treated fairly after Hurricanes Harvey, Irma, and Maria. A broad coalition of national, state, and local organizations is calling on Congress, FEMA, and HUD to ensure that the federal response to Hurricanes Harvey, Irma, and Maria is complete and equitable for everyone, especially families and individuals with the lowest incomes who are often the hardest hit by disasters and have the fewest resources to recover afterwards.
September 27, 2017 in Local Interest, National News
Roger Williams University: Social Justice Month Events
Thursday, Oct 19
Mary Tefft White Center
How Housing Works
4:00pm – 6:00pm
Sponsored by Housing Works RI and RWU Chief Diversity Officer
Keywords: socioeconomic status, race, jobs, housing, equity
Workshop with Brenda Clement, Director of Housing Works Rhode Island and Ame Lambert, RWU Chief Diversity Officer.
An overview of housing issues in Rhode Island and connections to the larger social justice agenda.
September 25, 2017 in Local Interest
Providence Journal: People on the move for the week of Sept. 17
Posted Sep 13, 2017 at 5:34 PM
Updated Sep 13, 2017 at 5:34 PM
Rhode Island LISC
Rhode Island Local Initiatives Support Corportation has welcomed two new employees. Jeremiah O’Grady, of Lincoln, joined LISC as program officer after spending more than 12 years at ONE Neighborhood Builders as real estate project manager and director of asset management and operations.
Liz Klinkenberg, of Warwick, was hired as communications director. She brings more than 15 years of public relations experience to her new position, including work for The Miami Herald and The Providence Journal.
The Providence American: Reed Announces $300k in Community Development Grants for NeighborWorks Affiliates
WASHINGTON, DC – In an effort to promote healthy, vibrant neighborhoods across Rhode Island, U.S. Senator Jack Reed today announced an additional $300,000 in federal funding for three Rhode Island-based affiliates of NeighborWorks America (NeighborWorks). These federal funds will help NeighborWorks Blackstone River Valley, ONE Neighborhood Builders, and West Elmwood Housing Development Corporation to provide affordable housing opportunities, generate job growth, and enhance economic stability for working families. Earlier this year, Senator Reed also helped to secure over $750,000 in federal funding for NeighborWorks affiliates in Rhode Island, bringing total NeighborWorks investment in the state to above $1 million for fiscal year 2017.
September 21, 2017 in Federal News, Local Interest
The Providence American: Providence Unveils PVD Gives Donation Station
PROVIDENCE, RI – Mayor Jorge O. Elorza today joined members of the City Council, public safety officials, and community leaders who have been named to the PVD Gives commission for the unveiling of the City’s first Donation Station at Kennedy Plaza. The retrofitted parking meter is one of ten stations that will be installed across the city to collect funds that will support local organizations that provide housing and services to those in need.
“PVD Gives and the new Donation Stations make it easier to give back,” said Mayor Jorge Elorza. “Our collective generosity can make all the difference in the lives of those striving to get back on their feet. I encourage visitors and residents to chip in and be part of the solution.”
September 21, 2017 in Local Interest
Providence Journal: Report: New England losing 65 acres of forestland per day
By Steve LeBlanc / Associated Press
Posted Sep 19, 2017 at 11:21 AM
Updated Sep 19, 2017 at 11:21 AM
BOSTON — New England has been losing forestland to development at a rate of 65 acres per day — a loss that comes at a time when public funding for preservation of open land, both state and federal, has also been on the decline in all six states.
That’s the conclusion of a report released Tuesday by the Harvard Forest, a research institute of Harvard University.
The study found public funding for land conservation in New England dropped by half between 2008 and 2014 to $62 million per year, slightly lower than 2004 levels.
Housing advocates in Rhode Island representing a wide coalition of housing groups including community development corporations (CDCS); public housing authorities (PHAs); homeless shelter providers and advocates issued the following statement on the tax bills passed by the House of Representatives and Senate Finance last week:
“Rhode Island already has an affordable housing crisis, but the tax bills recently passed by the US House of Representatives and under consideration in the Senate would make it a catastrophe. Without the federal tax credits and bonds that these bills weaken or eliminate, tens of thousands of affordable homes will not be built, and tens of thousands of families will be left homeless across our state and country.” said Brenda Clement, Director of HousingWorks RI. “The programs impacted by these bills are critically important affordable housing development and preservation tools, particularly in Rhode Island. We need Congress to protect these vital programs and to invest in the affordable housing resources that we rely on to meet the urgent housing needs of Rhode Islanders.” noted Melina Lodge, Executive Director of Housing Network of RI. “If a tax bill like this becomes law, it will impede our ability to create new affordable housing for years to come and will exacerbate homelessness in Rhode Island resulting in more families out on the streets irreparably harming our communities. ” said Bert Cooper, Interim Administrator of the Rhode Island Coalition for the Homeless. “This legislation would increase the federal deficit by $1.5 trillion which will put immense pressure on lawmakers to make massive cuts to programs that benefit low-moderate income people including federal housing programs.” noted Michael Lyckland, President of the Public Housing Association of Rhode Island.
The House tax proposal:
· Significantly weakens the Low-Income Housing Tax Credit, a successful public-private partnership that has become the foundation for affordable housing development across New England and the nation. While the credit itself is retained, it would be significantly weakened due to the corporate tax rate being significantly lowered. With less of a need for tax credits, the value of the Low-Income Housing Tax Credit would drop, greatly reducing investments in low income housing by private companies. If not addressed, over the next five years, this will result in the loss of more than $35 million that could have been used to develop or preserve 400 homes for Rhode Island families.
· Eliminates the tax exemption on Private Activity Bonds, including multifamily housing bonds. This tax exemption allows bond-financed multifamily projects to access ‘4% Housing Credits,’ which have helped produce or preserve tens of thousands of affordable homes in New England. Developments financed with 4% credits often serve households with extremely low incomes, and these credits have also been used on mixed-income developments, helping to meet overall demand for market rate housing while providing rents that households with lower incomes can afford. Tax-exempt bonds are also used for reduced interest mortgages for first time homebuyers. Rhode Island currently utilizes 4% housing credits with tax exempt bond financing to preserve about 400 units every year. In addition to preserving our stock of affordable homes, that investment results in $6 million annually in construction activity, supporting 135 construction jobs.
· Eliminates the New Markets Tax Credit, a vital resource for community revitalization efforts in distressed areas. In Rhode Island, recent projects supported by the New Markets Tax Credit include Amos House, the Boys & Girls Club in Pawtucket and the Institute for Nonviolence. Housing. Between 2003 and 2015, $412.4 million in NMTC allocation leveraged an additional $405.7 million from other sources for a total of $818.1 million in project investments to 62 Rhode Island businesses and revitalization efforts, creating 8,720 jobs.
· Eliminates the Historic Rehabilitation Tax Credit, which has had a great impact in Rhode Island attracting developers to invest in once vacant, deteriorated, and underutilized structures, such as old mills, schools, and hospitals, and transforms them into much needed housing and commercial space. Hundreds of historic and iconic buildings in Rhode Island have been returned to use, creating homes resulting in tens of millions in new local tax revenues. Based on Grow Smart RI's analysis of data from the US. Census Bureau and a 2017 Rutgers University report, Rhode Island ranks first in the country on a per capita basis for its volume of recent historic rehab expenditures associated with the federal credit.
· Reforms the Mortgage Interest Deduction, which has been a long-standing effort of housing advocates and would ordinarily be a major step in the right direction. Unfortunately, the tax proposal uses the resulting savings to pay for tax cuts, not to fund new investments in affordable housing.
· Increases the federal deficit by $1.5 trillion, putting immense pressure on lawmakers in future years to make massive cuts to programs benefiting low- and moderate-income people, include federal housing programs.
HousingWorks RI at RWU is a clearinghouse of information about housing in Rhode Island. We conduct research and analyze data to inform public policy and promote dialogue about the relationship between housing and the state’s economic future and our residents’ well-being.
Public Housing Association of Rhode Island (PHARI) is an association of twenty-five public housing authorities throughout the state dedicated to providing safe, affordable and decent housing.
The Housing Network of Rhode Island is the state association of non-profit community development corporations. Our members have developed and build thousands of units of affordable housing throughout the state and initiated numerous revitalization efforts in neighborhoods across Rhode Island.
The Rhode Island Coalition for the Homeless is organized to promote and preserve the dignity and quality of life for men, women, and children by pursuing comprehensive and cooperative solutions to the problems of housing and homelessness.
PROVIDENCE – The Housing Network of Rhode Island will mark a year of progress in affordable housing at its annual meeting on May 21, where it will honor its 2018 awardees.
The awards celebrate the contributions that partners have made to the Housing Network, a state association that comprises 20 Rhode Island nonprofit community development corporations that address the state’s housing needs.
“The awards are really important pieces about how we celebrate our work on an annual basis,” said the Housing Network’s executive director Melina Lodge.
Clark Schoettle, Geoffrey Marchant, Jean Johnson and Lou Raymond will be given the Francis H. Smith award, given to those with a commitment to the development of affordable housing and neighborhood revitalization.
Richard Godfrey will be given the Joseph A. Caffey Award, named in honor of the president of Providence-based Omni Development Corp., which specializes in affordable housing.
“The award focuses on somebody who has demonstrated leadership in the community development fiend as a whole,” Lodge said.
Will Farrell will be named with the Friend of the Network Award, awarded to exceptional supporters of the Housing Network. Farrell has worked to bring awareness around the housing bond campaign in the last year. “He’s been really instrumental in helping us,” Lodge said.
The Housing Network will give the Housing Innovation Award to a collaborative consisting of Bank of America, Bristol County Savings Bank, Housing Resources Commission, LISC-RI, NeighborWorks America, the Rhode Island Foundation, and United Way of Rhode Island, which have contributed to the Housing Opportunities Initiative, a cross-sector collaboration that aims to think about housing in innovative ways.
“They want to help rebuild the system, and they’ve made the commitments financially to that,” Lodge added.
The event will be held at Rooftop at the Providence G, located at 100 Dorrance St. in Providence. Tickets to the event are available through Eventbrite.
Kate Talerico is a PBN contributing writer.
Courtesy of Providence Business News
Providence, RI; On Monday, October 1, 2018 the Rhode Island Coalition for the Homeless hosts their 30th Anniversary Awards Breakfast. The breakfast is being held at the Crowne Plaza, in Warwick, RI from 8:30 – 11:00am. Recognizing the Coalition’s 30 years of working to ameliorate homelessness in Rhode Island the theme of this years’ Awards Program is “Together We Can Change the World.”
The Coalition is thrilled to welcome keynote speaker Jeff Olivet. Jeff has worked in homelessness, behavioral, and public health for more than two decades. As a teacher, writer, and policy leader, he shapes new directions for organizations across the United States. He has worked as a street outreach worker, case manager, coalition builder, activist, and trainer, as well as an inspirational writer and speaker. From 2010 to 2018, he was CEO of the Boston-based Center for Social Innovation, a dynamic social policy company. Jeff is Principal Investigator on multiple research studies funded by National Institutes of Health, and he conceived of and leads the SPARC Initiative (Supporting Partnerships for Anti-Racist Communities), a multi-city effort to address racial inequity in homelessness. His blogs and his Changing the Conversation podcast are followed widely, providing thought leadership for the field. Jeff divides his time between Cambridge, Massachusetts and Washington, DC.
As part of the Coalition’s 30th anniversary celebration they will be honoring a number of organizers, educators and community leaders recognizing their work, dedication and commitment to helping end homelessness in Rhode Island. More information about the award winners will be released soon.
The Rhode Island Coalition for the Homeless is organized to promote and preserve the dignity and quality of life for men, women, and children by pursuing comprehensive and cooperative solutions to the problems of housing and homelessness. They accomplish this through advocacy, education, collaboration, technical assistance, and selected direct services to homeless individuals and families.
The Coalition envisions a State of Rhode Island that refuses to let any man, woman, or child be homeless. For more information about the Coalition follow them on Facebook at https://www.facebook.com/rihomeless
Courtesy of Providence American
Posted:Feb 9, 2018 at 7:53 PM
Updated:Feb 10, 2018 at 12:04 AM
For 11 years, United Way’s 2-1-1 has been helping Rhode Islanders in need, handling 194,735 calls in 2017, many from people seeking financial help, information about health services, or food.
“Hello. United Way. 2-1-1. May I help you?”
Each time call center specialist Tony Medeiros answers the phone, he has no idea what awaits him on the other end of the line. United Way of Rhode Island’s 2-1-1 call center provides round-the-clock free assistance to those looking for help finding affordable food, housing, health care, transportation and more.
Twice last week, Medeiros took calls from people who were suicidal. Sometimes the most desperate calls he gets, he says, are from people seeking help with a gambling addiction. Others need help finding affordable housing.
One woman calls regularly to ask the time or the temperature. Medeiros thinks she’s lonely, so he’s started asking her about her day.
“That’s OK. She just needs to talk to somebody for a few minutes,” he said recently.
The call center acts as a one-stop-shop for resources. Its workers are trained on the offerings and applications processes of various social service and health-care programs, as well as church groups, nonprofits, shelters and more. When a person calls with one problem, call-center workers will talk through their living conditions to make them aware of other services that could also be of help.
On Sunday, United Way celebrates National 2-1-1 Day. United Way’s 2-1-1 service has been available in Rhode Island 24 hours a day, 365 days a year, since 2007.
“I listen to their story,” said Medeiros, whose shift starts at 6 a.m. “They might be saying one thing but there’s more going on. ... Sometimes people are in a domestic violence situation and they don’t even recognize it.”
United Way 2-1-1 took 194,735 calls in Rhode Island last year, a slight decrease from the 195,344 calls in 2016. But call specialists are finding higher anxiety among callers and are spending considerably more time on each call. In December 2016, the average call time was a little more than two minutes. In December 2017, the average call time was 5½ minutes, the organization reports.
Nationally, 2-1-1 answered a total of more than 14.3 million requests for help in 2017. The service is available for 94 percent of Americans, according to a spokesman for the United Way of Rhode Island, and in most parts of Canada.
Sandi Connors, executive vice president and director of strategic marketing and communications at United Way, said the trends in Rhode Island calls are reflected at 2-1-1 centers across the country. It’s not yet clear what is driving the changes, she said.
Some of the most difficult calls come from homeless families seeking shelter, Connors said. Some 72 families are currently on a waiting list for space in a family shelter.
“The hardest days are when we get the calls we can’t help,” Connors said.
Those days are often countered by others in which workers feel they’ve made a difference.
Program manager Tina Pearl remembered a call that came in to the hotline on Thanksgiving from an elderly woman who said there was an “uninvited guest” in her home. She had already called the police, who checked out the situation and determined there wasn’t an intruder. But the call center worker and Pearl determined they should also make a home visit.
It turned out there wasn’t anyone else in the home, Pearl said. The woman hadn’t eaten but she thought someone was coming over for dinner. She was confused, suffering from dementia and other health problems. They were eventually able to get her to the hospital.
“That’s why we go to work every day,” Pearl said.
2-1-1 calls, by the numbers
Here are some of the most common reasons Rhode Islanders called 2-1-1 in 2017.
Financial assistance: 162,936
Health information: 112,411
Courtesy of Providence Journal
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